If you'd like to take part in a research study about data sharing, please look at our Reseach page.
In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.
If you access our online services, Patient Access has started to offer private services through the portal. These services are in no way endorsed by or connected to the practice.
Pharmacies are taking longer to dispense medication due to supply issues. Please allow 7 days before collecting your medication or check with the pharmacy.
These are available via the online form on this page. The system will direct you appropriately and if you need GP advice, you will receive a response the following working day.
We have been advised not to offer online booking for face to face appointments for the time being. Appointments are for telephone consultations only so please leave a contact number. The GP or nurse will telephone you as close to the appointed time as possible. However, they will not be able to call multiple times if they cannot speak to you.
We have started work with a pharmacist called Lewis Sutherland on a bone health project. The project will be pro-actively identifying people who may be at risk of having a fracture in future. Lewis will contact people who may benefit from a bone health review to discuss going for a bone density (DEXA) scan at Wansbeck or North Tyneside hospital as a “check up” for their bones. If the DEXA scan shows that the bones are weaker Lewis will discuss potential treatment options and lifestyle advice to build up bone strength to reduce the risk of fractures in future.
We are sorry that, over the past few weeks, we have needed to cancel and rearrange a number of appointments with Dr Frankel. This is due to family illness which means that sometimes Dr Frankel is unexpectedly not available. Where possible we bring in other GPs to see his patients and we apologise for the disruption this causes, but thank you for your understanding and support.
How to remove ear wax
Ear wax usually falls out on its own. If it doesn't, and blocks your ear, put two or three drops of ordinary olive oil into the ear two or three times a day for two to three weeks. This will work to soften the wax so that it comes out of its own accord (which may happen unnoticed). If olive oil does not work , you can buy sodium bicarbonate drops from pharmacies and use according to the directions.
Administering oil or ear drops is best done with the oil at room temperature. Lie on your side with the affected ear facing up and then gently pull and push your outer ear to work the drops in. Stay lying down for 10 minutes to allow the drops to soak into the wax.
Tyne Green parkrun is a newly established, weekly 5km event taking place every Saturday morning at 9am at Tyne Green, starting and finishing near the children's play area.
parkrun is designed to:
improve the health and wellbeing through physical activity, including volunteering
give an opportunity to socialise, make friends and be part of a welcoming community
provide activities that are free, outdoors and accessible to all
The event is for all ages from 4+ organised by local volunteer teams and once you've registered on the parkrun website, and obtained your bar code, you're ready to head to your local event.
Dr Frankel, Anne Brooks, Teresa Tomlinson, Georgina Robley and Lindsay Sails have participated in the event so far and have found it challenging but enjoyable.
NEW NHS App
Download the new NHS App and book appointments and order repeat medication easily from your phone. Visit www.nhs.uk/nhsapp for more information
MEDICATION SUPPLIES AND BREXIT
We have had a number of queries relating to medication supplies and the uncertainty around Brexit.
Currently, we do not intend to issue double scripts or increase any medication supplies to patients as this will create the shortages the NHS are trying to avoid.
We will follow any future guidelines from the NHS and change this policy if we are instructed to do so.
The government is working with pharmaceutical companies, suppliers, and the NHS to make sure patients continue to receive the medication they need if the UK leaves the EU without a deal.
Around three quarters of the medicines and over half the devices and one-use medical products, such as syringes, that the NHS uses, come into the UK via the EU.
The Government has analysed the supply chain, made plans to reduce the risk of disruption, and given instructions to pharmaceutical companies to ensure that they have adequate stocks to cope with any potential delays at the border. We are confident that, if everyone does what they should do, the supply of medicines and other medical supplies will be uninterrupted in the event of exiting the EU without a deal.
This means if your doctor prescribes medicines or special equipment for a health condition, you should still be able to get the treatment you need from your GP or pharmacist.
Occasionally we do experience temporary shortages of specific medicines. If this happens, your doctor will prescribe the best alternative to your usual medication – this is a tried and tested system.
If there are any shortages of particular medicines after EU Exit, the same system will be in place – your doctor will advise you of the best alternative to treat your condition.
This is a UK-wide policy. The Department of Health and Social Care in England is working with counterparts in Scotland, Northern Ireland and Wales to deliver the uninterrupted supplies people expect.
NATIONAL DATA OPT OUT
Information about the national data opt-out programme can be found at:
www.nhs.uk/your-data-matters or telephone 0300 303 5678
Repeat Prescription requests
We have recently had a significant increase in the number of prescriptions being requested urgently, i.e. same day. Our turnaround time for repeat prescriptions is 48 working hours and although we will try, we cannot always comply with same day requests.
Mobile 'phone numbers
Please make sure we have your up to date contact details. We use mobile phone numbers to send appointment reminders and other appropriate messages.
If you would like to check your symptoms to assess what you might like to do next, please click on the link below.
Think Pharmacy First
Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies.
Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme. You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.
Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.
Urgent Medical Problems
When you request an appointment, our staff may ask you if your problem is urgent. Feedback suggests that clarification would be helpful for patients.
An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).
We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.
Charges for non-NHS work
Please note that we charge for work which is not contracted for by the NHS. This included certain vaccinations, driver medicals and other reports. Please see our list of prevailing charges displayed in the surgery.
This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.
Friends and Family Test
Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice. You can also let us know how else we can help you.
Non NHS work
This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.
Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.
There is a blanket no smoking policy in the Primary Care Centre and Hospital site. This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.
Online Booking and Medication Requests
To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team. for full details regarding security and consent please select item 4 in further information on the right of our home page
Application form for online access
PLEASE TAKE CARE WHEN GIVING OUT PERSONAL DETAILS OVER THE PHONE. CHECK THAT YOU ARE GIVING OUT DETAILS ONLY TO THOSE THAT SHOULD HAVE THEM. ANY OF OUR STAFF ARE HAPPY FOR YOU TO CALL US BACK TO VERIFY THEIR IDENTITY.
Waiting Room Blood Pressure Machine
Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check. This is sited in the waiting room. Patients will be encouraged to have their blood pressure measured prior to going into a consultation
We can offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals. Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.
Please see the 'measles' section in further information opposite.
Please call for advice if you think you may have measles or have been in contact with a confirmed case.
Please do not come to the surgery.
Congratulations on the birth of your baby. We are sure that you will be advised to attend the practice for a six week check with your baby. Before we can do this, you need to register the baby with the practice. You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.
We are sorry that you are sometimes kept waiting beyond your appointment time. This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.
If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.
Visitor Tansport for Wansbeck and North Tyneside
If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit. To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.
The number to contact urgent care services when the surgery is closed is 111.
SMS Text Reminders and Appointment Confirmations
We are able to send text messages to confirm appointments and to remind patients to attend. If you provide us with a mobile number we will assume you are happy to have this service. please let us know if you would prefer to opt out of this.
Prospective Medical Students
For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career. We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.
The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.
We welcome patients moving into the area. We work in purpose built premises which are fully accessible to everyone. Please ask for an information leaflet and registration form at reception.