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Noticeboard

E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not secure.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.

 

Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.

 

 NATIONAL DATA OPT OUT

Information about the national data opt-out programme can be found at:

www.nhs.uk/your-data-matters or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

 

GDPR, Data protection, confidentiality, access to your medical records, national data opt out and your choices for data sharing

confidentialGeneral Data Protection Regulation (GDPR) and Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. Details of our privacy policy, why we keep information about you, how we use that information and how who we share it with can be found in the links below.

Privacy Notice

Confidentiality Notice

Covid19 Pandemic

There have been changes to data sharing agreements to improve coordination of patient care and planning or services during the Covid19 pandemic.

This has been organized by the secretary of State for Health and Social Care.  Please see below.

Control of Patient Information Regulation letter 20th March 2020

There have also been changes to data held in patient Summary care Records.  the supplementary privacy notice for this change can be found below.

Supplementary Privacy Notice for SCR 20th April 2020

Access to Patient Information

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality with regard to patient information. Your medical history is/will be recorded on the practice computer system in line with national guidance and sometimes in paper records. Very strict security measures on the clinical system ensure that authorised users only access these records.

We are not able to give any information about a patient to a relative,  friend or other third party for example an insurance company or solicitor unless we have a recent signed consent form from the patient allowing us release specific information to a named person.

Patient consent form for release of medical records

Access to your own medical records either to view, obtain copies or on-line.

Patients are entitled to see the information we hold about them either on the computer or in their paper records.  Depending on the type of request made there may be a fee payable or we may need photo ID before online access can be granted. 

For access to view your paper records

Patient information about Access to medical records

Patient application form for access to medical records

For Online access to your records

For Online access to your medical records at home, information and application forms can be found in the Online services section on this website. 

Summary Care Record

summary care recordThere is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to support emergency doctors and nurses so they can help you when you contact them if the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, SCR will be available for other staff who work in the NHS.  They will be able to access it along with information from hospitals, out of hours services, and specialists letters that may also be on your SCR.

Your information will be extracted from practices such as ours and held on central NHS databases.   

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the Connecting for Health Website or contact the Summary Care Record information line on 0300 123 3020.

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Summary care Record Opt out form

National Data Opt Out Programme and your choices

You have the right to object to:

  • Information being shared between those who are providing you with direct care however this may affect the care you receive.
  • Identifiable information being shared with NHS Digital for clinical audit or reasons other than provision of your care. This is called a Type 1 objection available only until 2020.       NHS Digital has developed a National Data Opt Programme. If you would like more information or wish to opt out of your data being used you can go to www.nhs.uk/my-data-choice, call 0300 303 5678 or speak to us at the practice.
  • You can opt out of public health national screening programmes at https://www.gov.uk/government/publications/opting-out-of-the=nhs-popuation-screening-programmes or speak to us at the practice.

 You are not able to object to:

  • NHS digital holding your demographic data if you wish to receive NHS care or to them sharing this with the Home office if thought necessary
  • Legitimate data being shared for safeguarding or public health reasons to prevent or protect people from harm.
  • Information being shared with CQC when required for regulatory functions.
  • Data being shared if it is required by law.

How we communicate with you and your choices

We routinely contact you by letter or telephone and increasingly will use text messages and e-mail, sometimes using an NHS approved mailing or test service company. If you have provided us with a landline telephone number, mobile telephone number or e-mail address we will assume you are happy for us to use these methods to contact you unless you tell us otherwise. Please let us know if you wish to opt out of communication by any these methods.

 

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the classes of information the practice intends to routinely make available.

Freedom of Information Fact Sheet

 

Comments and Suggestions

We are always interested to hear comments and suggestions regarding any aspect of our medical practice group. Please put these in writing to the Business Manager.

 

Complaints and Compliments

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria.

Although we hope that you do not have cause to complain about the service you receive from our surgery, should you wish to do so please obtain an information leaflet and form from the Reception Desk or download details from the link below and forward to our Business Manager, Anne Brooks.

Our aim is to give you the highest possible standard of service, we will try to deal swiftly with any problem that may occur.

Information and Form for Registering a Complaint

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

GP_consult

 

Help Us to Help You

  • Please avoid telephoning during peak times 8-9 am and 2-3pm for non-urgent matters
  • Please treat all doctors and practice staff with the same courtesy and respect you would expect to receive.

 

Zero Tolerance

We all aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour. A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

The staff in our practices have the right to work in an environment free from violent and threatening or abusive behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in our practices. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

 



 
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