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Noticeboard

E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not secure.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.

 

Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.

 

 NATIONAL DATA OPT OUT

Information about the national data opt-out programme can be found at:

www.nhs.uk/your-data-matters or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

 

Repeat Prescriptions

red_pills_bottleThere are a number of way you can order repeat medication.  You can leave a written request at reception, in the locked post box outside the Practice or post it to the surgery. Tick the items you need on the right-hand section of your previous prescription form.

You can telephone an order in on our dedicated prescription line 01434 607000.  This line is open between 10 am and 4 pm every weekday. 

You can also order medication securely on line using the link on this page.  Please note that there is no e-mail acknowledgment of your prescription.  An entry is added to prescription manager which patients can view.

Your prescription will be ready for collection in 2 working days. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope), or we can send it to one of the local chemists.

If a pharmacy collects your prescription then you may need to allow extra time for them to pick it up & possibly order your medication if they do not have it in stock.

Medication Reviews

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed or due you will be asked to make an appointment.  It is very important that if you are asked to make an appointment for a review you attend so we can check your medication is still the most appropraite for your care.  Failure to to so may mean we have to reconsider issuing prescriptions for your medication. 

Repeat Dispensing Scheme

This scheme is designed for patients who use the same medications regularly.  It means you will not have to visit or contact the surgery everytime you need a repeat prescription, it can be obtained direct from the pharmacy of your choice.  If you would like more information about this service please contact our Medicines Manager, Deb Sim on 01434 602237.

Local Pharmacy Services

Various local pharmacies offer a collection service from the practice. They will ususally seek written consent from you to collect from us on your behalf. We will usually ask you if you wish your prescription to be sent directly to a chemist for you to collect your medication directly from there.  

 
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